THE WATER LILY
155 E. Chestnut St., Suite 3
(upstairs from the Chestnut Hill Salon)
Asheville, NC 28801
If you need to change or cancel an appointment, please call 828-778-2249 and we would be happy to accommodate. Appointments cancelled 24 hours or more before the scheduled time of the appointment incur no charges. The first late cancellation within 24 hours or “no show” incurs no additional fee, but you will be charged a deposit worth 50% of the cancelled service. That deposit will be applied to your re-scheduled appointment. The second late cancellation or missed appointment will be charged a fee equal to 50% of the value of the missed appointment. None of this fee will be applied to future appointments.
Within reason, emergencies are exempt from any of these fees.
Our scheduling system sends emails 48 hours before your appointment, and/or text messages to your cell phone if you wish. We will do everything in our power to avoid the unpleasantness of charging a client for an appointment they were not able to make. Thank you for your understanding.